Loyalty

CSR is not just a social commitment, but a powerful lever for building customer loyalty! Learn how ethical initiatives boost consumer trust and loyalty.

Customer experience: 3 phases, 6 pillars, 4 stages. Learn how to optimize every moment of the customer journey to exceed expectations, create memorable moments, and turn every interaction into a genuine opportunity for lasting engagement and loyalty.

30% of French people say they are more active in a loyalty program that offers the possibility of earning points online AND in-store. Discover how to implement an effective omnichannel customer journey.

You know as well as we do that in today's ultra-competitive world, attracting customers is one thing, but keeping them is even better. So what tools can you use to achieve this objective?

In e-commerce, simply having great products isn’t enough to keep customers coming back. That's why we've been talking about retention and loyalty strategies on this blog from the start.But are you familiar with Earn and Burn loyalty programs?

Gone are the days when a simple punch card or generic discount was enough to keep customers loyal.‍Nowadays, where options are endless and competition is just a click away, e-commerce brands need to up their game. That's where LaaS comes in.

Nowadays, consumers hop seamlessly between online and offline channels, from online shopping to in-store experiences and social media interactions. The need for a more integrated approach to customer loyalty has never been clearer.

Imagine turning ordinary visitors into fervent brand advocates. How do you do it? By creating memorable experiences, anticipating their needs, and above all, establishing an emotional bond so strong that they couldn't imagine going anywhere else.

They’re a tool so powerful that it not only boosts your sales but also deepens the bond with your customers, turning them from casual buyers into loyal fans. But, how do you make it work? What makes these events tick?How can you ensure they deliver real results?