E-books

Discover all the ebooks we've lovingly written to help you take your e-commerce site to the next level.
All available for free.

Benchmark of the best loyalty programs (in 8 industries)

Designing a loyalty program that drives real engagement is no easy task. That’s why we’ve done the hard work for you.

We’ve handpicked 80 of the most inspiring loyalty programs across 8 industries, breaking down what makes each program unique and effective.

The Ultimate RFM Segmentation Playbook

Ever feel like you’re shooting in the dark with your marketing? RFM segmentation helps you understand who your best customers are, how often they shop, and how much they spend. So you can send the right message at the right time.

No more guesswork, just results!

Your 2025 e-commerce calendar

A well-timed campaign can do more than just boost sales, it can create lasting engagement and brand loyalty.

That’s why we created this E-commerce Calendar for 2025 to help you anticipate key moments, plan strategic campaigns, and make every date an opportunity to connect with your customers.

24 Must-Have for a Flawless Customer Experience in 2025

A seamless, engaging, and rewarding CX can turn casual shoppers into loyal brand advocates.

But crafting an exceptional CX isn’t something you leave to chance. It takes strategy, creativity, and a deep understanding of what your audience really wants.

The ultimate guide to referral programs

A referral program is one of the smartest ways to bring in quality leads and keep loyal fans coming back.

But here’s the catch: setting it up isn’t as easy as it sounds. You’ll need the right rewards, solid promotion, and a strategy to avoid common pitfalls.

10 WhatsApp & SMS templates to boost customer retention

Still under-exploited, SMS and WhatsApp are full of potential for creating hyper-personalized links with your customers. With record opening rates, it's time to exploit them to boost your retention.

But how do you integrate them into your CRM strategy?

[Study] The British and Loyalty in 2025

What attracts British consumers? And above all, what makes them (truly) remain loyal to a brand?

We conducted a survey of 1,082 British people aged 18 to 55.

The Loyalty Program Inspiration Center

We've compiled the best of our +200 customers' loyalty programs, in an easy-to-read Notion doc you should keep close to you.

You'll find concrete examples of loyalty pages, missions, VIP Tiers, referral offers, rewards, and much more...

The ultimate guide to e-commerce loyalty programs

How do you create a program that differentiates you and earns you money? What rewards should you offer? How do you encourage your customers to get involved?

Get +30 free pages of concrete advice, never-before-seen tips, strategies that work.

11 must-have emails for your loyalty program

A loyalty program alone is not enough. To reach its full potential, it must be combined with relevant and regular email flows!

Okay, but which one to create? When to send them? What subject line?  What body?

The ultimate checklist for the perfect product sheet

A visitor lands on your product page.

You need to make sure the page is neither too simple nor stuffed with too much information.

So what’s the secret to a successful product detail page?

The art of the perfect sign-up page for your loyalty program (+32 examples)

Launching a loyalty program? Then you need to pay close attention to your sign-up page. A large part of your program's success depends on it. But how to ensure it drives enough conversions?

13 solutions to take your e-commerce to the next level

E-commerce is the wild west: unpredictable, exciting and full of opportunities. It's all about constant adaptation, innovation and reinvention. So, is there a secret recipe? Well, if there is, it's not just one ingredient. It's 13!

The 200 best tools for your e-commerce website

There are thousands of tools for e-commerce websites. And they all claim to be the best... So we've sorted them out for you. Description, prices, strengths... We tell you everything.

Top 10 e-commerce best practices for 2023

Discover the e-book on the Top 10 best practices for an e-commerce website in 2023 co-created with Karmen, Datashake and Loyoly.

Become an Expert in harvesting UGC

23 pages of 100% concrete advice, made with the experts of Iconosquare, to help you collect and make the most of your UGC